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Privacy Policy

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1. Introduction

 

FoodSocial  (ABN: 73 689 516 309), operating as FoodSocial ("we," "us," or "our"), is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This policy applies to all personal information collected by us in connection with the "Taste of Malaysia Tour" and related services, including via our website: https://www.foodsocial.com.au/.

 

2. Information We Collect

 

We collect personal information that is reasonably necessary for us to conduct and manage the Tour, communicate with you, and ensure your safety and enjoyment.

A. General Information:

  • Identification: Name, address, date of birth, and gender.

  • Contact: Email address, telephone number, and emergency contact details.

  • Booking Information: Passport details (for international travel bookings), visa status, travel insurance details, and preferred airline seating/loyalty numbers.

  • Financial Data: Payment details (credit card number, expiry date, bank details) collected solely for the purpose of processing payments and deposits.

B. Sensitive Information (Collected with Consent): Due to the nature of our food and culture tours, we may collect sensitive information, which we handle with the utmost care:

  • Health and Dietary Requirements: Information regarding specific dietary needs, allergies, medical conditions, and mobility restrictions. This is essential for menu planning, accommodation, and your safety on the Tour.

C. Website Data & Tracking: When you visit our website, we automatically collect non-personal data, including:

  • IP address, browser type, and operating system.

  • Pages visited and time spent on the website.

  • Information collected via Cookies and tracking technologies to help analyze usage and deliver targeted marketing (e.g., Early Bird reminders). You can manage cookie preferences through your browser settings.

 

3. How We Use Your Information

 

We use your personal information primarily for the following purposes:

  1. Booking & Tour Operation: To process your booking, deposits, and payments; to confirm your spot on the "Taste of Malaysia Tour"; and to manage the day-to-day operations of the itinerary.

  2. Safety & Health: To communicate special dietary needs or health concerns to hotels, restaurant partners, and local guides, ensuring your safety and comfort.

  3. Communication: To send you pre-departure information, invoices, updates on your booking, and details about our other services.

  4. Marketing: To provide you with information, promotions, and exclusive offers related to the "Taste of Malaysia Tour" and future FoodSocial tours, where you have consented to receive such communications.

 

4. Disclosure of Your Information (Who We Share With)

 

We only disclose your personal information where it is strictly necessary to perform our services or where required by law.

Recipients of your personal information may include:

  • Local Suppliers: Hotels, accommodation providers , local transfer operators, and private event hosts 

  • Payment Processors: Banks and payment gateways used to process deposits and final payments.

  • Airline and Transport Providers: For booking domestic flights within Malaysia, transfers, and specific seating requests.

  • Insurance Providers: If we are booking mandatory travel insurance on your behalf (as part of a sponsorship deal or mandatory inclusion).

Overseas Disclosure: As the "Taste of Malaysia Tour" is international, your personal information (name, passport, dietary needs) will be disclosed to our in-country tour operators, hotels, and suppliers located in Malaysia. We take reasonable steps to ensure these overseas recipients handle your personal information in accordance with Australian privacy standards.

 

5. Data Security and Storage

 

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorized access, modification, or disclosure.

  • Personal information is stored electronically on secure servers and physically in secure premises in Australia.

  • Financial details are encrypted and destroyed after payment processing is complete, where required.

  • We only retain sensitive information (dietary/health) for the period necessary to operate the Tour.

 

6. Accessing and Correcting Your Information

 

You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate or incomplete information. Please make such requests in writing to the Privacy Officer using the contact details provided below.

 

7. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any changes by posting the new policy on our website.

 

8. Contact Information

 

If you have any questions about this Privacy Policy or wish to make a complaint regarding the handling of your personal information, please contact our Privacy Officer:

info@foodsocial.com.au

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